Refund policy
Manual review services are refundable only before work starts
China Source Lab provides manual supplier risk review services based on the information submitted by the customer. Due to the nature of this service, all completed reviews are non-refundable.
A full refund may be requested only if the customer contacts us before our review work has started and no written analysis, risk summary, or recommendation has been prepared or delivered.
Once our review has started, the order becomes non-refundable. No refund will be issued because the supplier is assessed as medium risk or high risk, because the customer disagrees with our opinion, or because the customer later decides not to proceed with the supplier.
To request a refund, contact: support@chinasourcelab.com
Disclaimer
Informational supplier risk review only
China Source Lab provides supplier risk review services for general informational and educational purposes only. The information we provide should not be considered legal advice, financial advice, tax advice, customs advice, compliance advice, or professional inspection advice.
Our Supplier Risk Review is based on information submitted by the customer, including supplier names, website links, platform profiles, business license images, quotes, proforma invoices, payment details, product information, screenshots, and other documents. We may also review publicly available information where applicable.
We do not independently verify every document through official authorities, and we do not conduct on-site factory audits, physical inspections, background investigations, legal due diligence, or customs compliance assessments.
A Supplier Risk Review does not guarantee that a supplier is legitimate, safe, trustworthy, financially stable, legally compliant, or suitable for your order. It also does not guarantee product quality, delivery performance, payment safety, refund recovery, customs clearance, or dispute resolution.
The customer is solely responsible for all final business decisions, including supplier selection, payment, contract terms, inspection arrangements, logistics, import compliance, and dispute handling.
